Cancellation policy

1. Subscription Overview

By signing up for a Luno Monthly Subscription, you are purchasing a recurring monthly service. This means:

  • You will automatically receive a new shipment every month of your selected Luno products.

  • You will be billed automatically to your selected payment method once per month, on the same date you initially subscribed (unless otherwise stated).

  • Your subscription will continue automatically until you choose to cancel.

2. Billing and Payments

  • Billing Cycle: Your first payment will be processed at checkout. Subsequent payments will be charged every 30 days thereafter.

  • Payment Method: You authorize Luno to charge your designated payment method for recurring subscription payments.

  • Failed Payments: If a payment fails, Luno may attempt to process the charge again or suspend your subscription until the issue is resolved.

3. Shipping and Delivery

  • Subscriptions are fulfilled and shipped monthly, typically within a few business days of billing.

  • Shipping times may vary depending on your location.

  • You will receive a confirmation email with tracking details for each shipment.

4. Managing or Canceling Your Subscription

You may manage, pause, or cancel your subscription at any time by contacting us at info@lunobrand.co.

Please note:

  • To avoid being charged for the next billing cycle, cancellations must be made at least 3 business days before your next scheduled renewal date.

  • Once an order has been processed or shipped, it cannot be canceled or refunded for that month.

5. Refunds and Returns

Due to the nature of our products, Luno does not accept returns or issue refunds for opened or used supplement packages.
If your order arrives damaged or incorrect, please contact info@lunobrand.co within 7 days of delivery, and our team will assist you.

6. Subscription Changes

Luno reserves the right to modify pricing, product offerings, or subscription terms. Any changes will be communicated to active subscribers via email prior to taking effect. Continued use of your subscription after notice constitutes acceptance of these updates.

7. Contact Us

For any questions or concerns about your subscription, please reach out to our support team at:
📧 info@lunobrand.co
We aim to respond within 24–48 business hours.

8. Agreement

By completing your subscription purchase, you acknowledge that you:

  • Have read and understood this Subscription Policy.

  • Authorize Luno to charge your payment method on a recurring monthly basis.

  • Understand you may cancel anytime by contacting info@lunobrand.co prior to your next billing date.